General Terms & Conditions

All references to “the Company””, “we”, “us” and “our” in these terms and conditions are deemed to refer to “Airlux” and its holding company, “Airlux Air Suspensionl” which is a Propriety Limited (PTY) LTD in the Republic of South Africa. All references to “you” and “your” are deemed to refer to any user and /or visitor of www.airluxairsuspension.co.za (“Website”). These terms and conditions (“Terms and Conditions”) govern your use of the website.

The Company permits the use of this Website subject to the Terms and Conditions (“Terms and Conditions”). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian. You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet
users to this Website). You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.

The contents of this Website, including any information, software, icons, text, graphics, layouts, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company. No licence to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited. To obtain permissions for the commercial use of any content on this site contact our Luiz at e-mail rabello1977@hotmail.com

Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk. While the Company takes reasonable measures to ensure that the contents of this Website are accurate and complete, the Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. All information provided on this website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law. The Company does not accept any responsibility for any errors or omissions on this Website. In addition to the disclaimers contained elsewhere in these Terms and Conditions, the Company also makes no warranty or  representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, Trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.

This Website may contain links or references to other websites (“Third Party Websites”) outside of our control, including those of advertisers. These Terms and Conditions do not apply to those third party Websites and the Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use. Notwithstanding the fact that this website may refer to or provide links to third party websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

Airluxairsuspension shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following –
Your name and surname;
Your email address;
Your physical address;

It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete. This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behavior and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and  promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is:

required in order to comply with applicable law, order of court or legal process served on the Company; and/or disclosure is necessary to protect and defend the rights or property of the Company. We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
We will:
treat your personal information as strictly confidential;
take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access; promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal information; provide you with reasonable evidence of our compliance with our obligations under this
policy on reasonable notice and request; and upon your request, promptly return or destroy any and all of your personal information in our possession or control.
We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Company, the Company shall not be
liable for any loss or damage, howsoever arising, suffered by you as a result of the
disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

Customer details will be stored by Airlux separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

Card transactions will be acquired for Airlux via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

Airlux takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

The company shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website. You hereby indemnify the company against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or
any linked third party website.

The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.

We will use reasonable endeavors to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you. The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions. 

These Terms and Conditions of Sale govern the sale of products (“Goods”) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be faxed, posted or emailed to you on demand. Once you tick the box labelled “I accept”, these Terms and Conditions of Sale form a legally- binding agreement between you and the Company. You may contact us via email at rabello1977@hotmail.com to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.

To place an order you will need to open an account which is made as quick, easy and as safe as possible for you. This will enable us to process your orders efficiently and accurately. Please follow the step-by-step process once you have added your items to your “shopping cart” and are ready to “check out”.

Payment can be made via the Website by: Credit card, Direct bank deposit or electronic funds transfer, in which event, you must make payment within 5 days of placing your order. The Company will not execute the order until receiving confirmation that payment has been received. Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
Please see the general policies specific by product range.

Terms and Conditions of Sale

These Terms and Conditions of Sale govern the sale of products (“Goods”) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be faxed, posted or emailed to you on demand. Once you tick the box labelled “I accept”, these Terms and Conditions of Sale form a legally- binding agreement between you and the Company. You may contact us via email at rabello1977@hotmail.com to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.

To place an order you will need to open an account which is made as quick, easy and as safe as possible for you. This will enable us to process your orders efficiently and accurately. Please follow the step-by-step process once you have added your items to your “shopping cart” and are ready to “check out”.

Payment can be made via the Website by: Credit card, Direct bank deposit or electronic funds transfer, in which event, you must make payment within 5 days of placing your order. The Company will not execute the order until receiving confirmation that payment has been received. Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

We take the security of your payment and personal information seriously. In this regard, you will be provided with a security certificate once you accept these terms and conditions of sale. All personal information that you provide to us is subject to our Privacy Policy, which can be faxed, posted or emailed to you on demand. However, due to the nature of the Internet, we cannot guarantee that your communications will be free from unauthorised access by third parties. Accordingly, we will not be liable for any loss or damages arising from third parties’ unauthorised access of your data.

Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
Please see the general policies specific by product range.

Returns Policy

Goods may be returned when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported within 7 days after the product has been delivered to you. If the goods are damaged upon delivery, this must be immediately reported, within 24 hours of delivery. If the Goods are not the same as what was ordered this must also be reported within 24 hours of delivery. If the Goods have been approved for return, we will notify you and will arrange for our couriers to collect the item from you. Please ensure that the Goods you are returning is packaged carefully so that it does not become damaged en-route to us. Please include the Returns Request Number and a copy of your original invoice with any return.

You are entitled to cancel your order for Goods, without penalty, within 7 days of the Goods having been delivered to you. In such an event – You will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement. Courier Costs for cancelled orders will be for your own account, unless the return is due to Goods being supplied incorrectly, in which case, the Courier Costs will be for our account. Refunds on cancelled orders will only be processed provided Goods are returned in their original packaging and are not damaged or used. The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.

Must be returned in the condition they were received, in the manufacturer’s original
packaging. Do not place any shipping labels or tape directly on the packaging.
Please make sure that Goods are clean and free of any other foreign substances before returning them. Please return the Goods with a note stating if you would like a credit or an exchange.

If any party (“Defaulting Party”) breaches any of these terms and conditions and fails to remedy such breach within 14 (fourteen) days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting party, without prejudice to its right to recover: any amounts that may be due to it in terms of this agreement; and any loss or damage suffered as a consequence of the breach or the cancellation of this agreement.

The Company hereby selects Venus street, Benoni as its address for the service of all formal notices and legal processes in connection with these terms and conditions of sale (“domicilium”). You hereby select the address specified on the Goods order form as your domicilium. Either party may change its domicilium to any other physical address by not less than 7 days’ notice in writing to the other party. Notices must be sent either by hand, prepaid registered post or email and must be in English. All notices sent: by hand will be deemed to have been received on the date of delivery; by prepaid registered post, will be deemed to have been received 10 days after the date of posting.
All email communications between you and us must make use of the “Read Receipt” function to serve as proof that an email has been received.

You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms and conditions of sale to any third party. Any failure on the part of you or the Company to enforce any right in terms hereof shall not constitute a waiver of that right. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect. No variation, addition, deletion, or agreed cancellation of these terms and conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto. No indulgence, extension of time, relaxation or latitude which any party (“the grantor”) may show grant or allow to the other (“the grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future. These Terms and Conditions of Sale, read together with the General Terms and Conditions, the Terms and Conditions of Use of the Website, and our Privacy Policy contain the whole agreement between you and the Company and no other warranty or undertaking is valid, unless contained in this document between the parties.

Delivery

We deliver to all major centres and outlying areas within the Republic of South Africa. So nationwide! Please contact us for a shipping quote should you require delivery to a neighboring country.

**Please note**

Courier companies do not deliver to P.O. Boxes or the post office, please provide a physical street address, thank you. The delivery is door to door.We no longer make use of the South African postal service due to unreliability.

We offer free, nation-wide shipping on all orders over R1000.

Any order under R1000 will incur a delivery fee of R100.

Delivery usually takes 3 -5 working days unless otherwise specified on the product page – check the description. Orders placed after 11:59am will only be processed the next working day. Delivery is effective once payment is cleared in our account. Your payment option will have an affect on delivery time. EFT/Card payments that are cleared immediately are the quickest and safest. We do not process orders over the weekend or on public holidays. Delivery takes place Monday – Friday, excluding public holidays, during regular business hours.

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Courier delivery:

Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf. Please note that shopping centres, estates, mines, universities and large companies are difficult deliveries and will usually result in delayed delivery if specific address and details are not provided.

We please ask that someone be present at the delivery address during working hours to receive the parcel.